Politique de remboursement
Please read through our returns policy below carefully as you are agreeing to this when you make a purchase with us.
RETURNS POLICY
At BJJ Living, we want every customer to feel secure when purchasing from us, with that said we will gladly make every effort possible to correct and make our customers satisfied.
🤙 Customers wishing to return or exchange the product must notify BJL Living within 7 days of receiving the product; which must be in its original packaging, unworn, unwashed and unused. BJJ Living reserves the right to reject returns and exchanges if the item has been worn, washed or damaged.
🤙 Store credit (in the form of a BJJ Living Gift Card) will be granted upon successful receipt of the returned items, less shipping charges. We reserve the right to deduct a 10% restocking fee for all returned items. If the returned item was purchased via a Free Shipping promotion, the shipping charge will be deducted from the refunded purchase price.
🤙 Store credit has a one-year expiration date.
🤙 Customers are responsible for all shipping charges, unless the order was fulfilled incorrectly.
🤙 To start a return, you can contact us at support@bjjliving.com.
🤙 If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bjjliving.com.